Last updated: 2026-05-11

Our commitment to accessibility

Family Medical Centers (FMC) is committed to ensuring that every patient and every member of our community, including people with disabilities, can access the health information and services we provide on this website. Accessible communication is part of providing equitable, high-quality healthcare to Lawrence County and the surrounding region.

We are working toward conformance with the Web Content Accessibility Guidelines (WCAG) 2.1, Level AA, the technical standard adopted by the U.S. Department of Health and Human Services in 45 C.F.R. § 84.84.

As a Federally Qualified Health Center (FQHC) receiving federal financial assistance from the Health Resources and Services Administration (HRSA), Medicare, and Medicaid, FMC is subject to:

  • Section 504 of the Rehabilitation Act of 1973 (29 U.S.C. § 794)
  • HHS Section 504 Final Rule (45 C.F.R. § 84.84)
  • Section 1557 of the Affordable Care Act (42 U.S.C. § 18116)
  • Title III of the Americans with Disabilities Act

Accessibility is not optional. It is a legal obligation, an ethical commitment, and a practical part of how we deliver care.

Conformance status

This site is currently partially conformant with WCAG 2.1 Level AA. “Partially conformant” means that some content does not yet fully meet the standard while remediation is underway.

A formal WCAG 2.1 Level AA audit was conducted in April 2026 by Bear Media Services, LLC on behalf of Halo Logic. A phased remediation plan is being executed against the audit findings. This page will be updated as each phase is completed.

Remediation progress

We are following a three-phase remediation plan that prioritizes patient-facing healthcare workflows:

Phase Scope Status Target completion
Phase 1: Critical Findings that block access to healthcare information, scheduling, telehealth, patient registration, or provider information for users of assistive technology In progress Before May 11, 2026
Phase 2: Major Findings that substantially degrade access Planned After Phase 1 acceptance
Phase 3: Minor Polish and best-practice improvements Planned After Phase 2 acceptance

The full audit report and remediation plan are maintained internally and available to HHS Office for Civil Rights, HRSA, and other oversight bodies on request.

Patient registration form

Our current patient registration form is delivered as a downloadable PDF. As part of remediation, we are evaluating two paths in parallel:

  1. Replace the PDF with an accessible HTML form that meets WCAG 2.1 Level AA, or
  2. Remediate the PDF itself to meet PDF/UA accessibility tagging standards while maintaining a usable HTML alternative.

In the meantime, if you need to register as a new patient and require an accessible alternative format, please contact us using the information below and we will provide one.

Notice of Nondiscrimination

In accordance with Section 1557 of the Affordable Care Act, FMC publishes a separate Notice of Nondiscrimination stating that we do not discriminate on the basis of race, color, national origin, sex, age, or disability, and that we provide free aids and services for people with disabilities and free language services for people whose primary language is not English.

→ Read the full Notice of Nondiscrimination

Section 504 Coordinator / Civil Rights Coordinator

In accordance with 45 C.F.R. § 84.7, FMC has designated a Section 504 Coordinator (also serving as our Section 1557 Civil Rights Coordinator) to oversee compliance with civil rights laws and to receive accessibility concerns:

  • Name: Cindy Anderson
  • Title: Chief Supportive Services Officer
  • Email: canderson@ilcao.org
  • Phone: 740-532-3140
  • TTY / relay: Dial 711 to use a telecommunications relay service
  • Mailing address: 305 N 5th Street, Ironton, Ohio 45638

Reporting an accessibility issue

If you encounter a barrier on this website, or if you need information from this site provided in an alternative accessible format (large print, audio, accessible electronic format, or another reasonable accommodation), please contact us:

  • Email: canderson@ilcao.org
  • Phone: 740-532-3140
  • TTY / relay: Dial 711
  • Mailing address: 305 N 5th Street, Ironton, Ohio 45638
  • In person: Visit any FMC clinic location during regular business hours

When you contact us, please include:

  1. The web address (URL) of the page where you encountered the barrier
  2. A brief description of the problem
  3. The assistive technology you were using, if applicable (for example, screen reader, screen magnifier, voice recognition software)
  4. Whether the barrier prevented you from receiving care, scheduling care, or accessing your patient information; we treat care-blocking issues as urgent
  5. The contact information you would like us to use to respond

Care-blocking issues are urgent. If an accessibility barrier is preventing you from scheduling, registering for, or receiving care, please call your nearest FMC clinic location or call FMC directly at 740-532-3534 (TTY: 711). We will assist you immediately while we work on the underlying fix.

Filing a complaint

If you believe you have been subjected to discrimination on the basis of disability, you have the right to file a grievance with FMC’s Civil Rights Coordinator (named above) and / or to file a complaint with:

You may file a complaint with HHS OCR within 180 days of the alleged discrimination.

Third-party content (patient portal, scheduling, telehealth)

Several services on this site are delivered by third-party vendors: the patient portal (delivered by our electronic health record vendor), online scheduling where available, and the telehealth platform. We work with these vendors on accessibility compliance and request accessibility documentation (VPAT / ACR) where available. If you encounter a barrier in the patient portal, scheduling tool, or telehealth platform, please report it to us using the contact information above. We will work with the vendor on remediation and, while remediation is underway, provide the same service through an accessible alternative, including by phone or in person.

Language access

In addition to disability accessibility, FMC provides language assistance services free of charge to patients whose primary language is not English. To request an interpreter, translated materials, or other language services, contact any FMC location or call FMC directly at 740-532-3534 (TTY: 711). For 15-language taglines and the full nondiscrimination policy, see our Notice of Nondiscrimination.

Standards we apply

  • Web Content Accessibility Guidelines (WCAG) 2.1, Level AA: World Wide Web Consortium, 2018
  • Section 504 of the Rehabilitation Act of 1973: 29 U.S.C. § 794
  • 45 C.F.R. § 84.84: HHS web and mobile application accessibility standard
  • Section 1557 of the Affordable Care Act: 42 U.S.C. § 18116
  • Americans with Disabilities Act: 42 U.S.C. § 12101 et seq.

We do not rely on automated accessibility overlay widgets as a substitute for substantive remediation. Independent expert audits, manual testing with assistive technology, and direct code-level remediation are the foundation of our compliance program.

This page is maintained by Family Medical Centers. Accessibility audit and remediation services are provided by Bear Media Services, LLC on behalf of Halo Logic.